tag:status.lschs.org,2005:/historyLa Salle College High School Status - Incident History2024-03-29T03:53:35-04:00La Salle College High Schooltag:status.lschs.org,2005:Incident/200487102024-02-22T09:47:51-05:002024-02-22T09:47:51-05:00Comcast Email Issue<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:47</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue regarding email delivery from our system to Comcast email addresses. To read the most recent Student Bulletin, please visit the Student Bulletin link in the Parent Portal.</p>tag:status.lschs.org,2005:Incident/177015132023-09-19T07:52:10-04:002023-09-19T07:52:10-04:00Phone System<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Monitoring</strong> - A temporary fix has been implemented and we are continuing to monitor performance.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:58</var> EDT</small><br><strong>Investigating</strong> - Incoming calls have been restored. Partial outages may continue as we put a permanent fix in place.</p>tag:status.lschs.org,2005:Incident/180771172023-08-11T20:01:20-04:002023-08-11T20:01:20-04:00Network Maintenance<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:42</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing network maintenance at this time. All of campus will experience intermittent network outages.</p>tag:status.lschs.org,2005:Incident/180504422023-08-05T00:15:14-04:002023-08-05T00:15:14-04:00Building Maintenance<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>00:15</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:02</var> EDT</small><br><strong>Scheduled</strong> - Devices and equipment will be offline throughout the day today as maintenance is performed. You will notice interruptions to service and outages if you are on campus.</p>tag:status.lschs.org,2005:Incident/156951192022-12-26T15:01:33-05:002022-12-26T15:01:34-05:00Network Infrastructure Upgrade<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>15:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:33</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading parts of our network infrastructure on Monday, 12/26. Any users on campus may notice various outages between 9am and 3pm on the 26th. Affected components will include Wi-Fi, wired internet, phones, and printing.</p>tag:status.lschs.org,2005:Incident/156871472022-12-21T15:09:24-05:002022-12-21T15:09:26-05:00Building Access Control System Upgrade<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>15:09</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:14</var> EST</small><br><strong>Scheduled</strong> - We are upgrading our Building Access Control System today. You may notice that your ID may not work to unlock various doors throughout the day. This upgrade will not affect all doors at once at any point. Thank you for your understanding.</p>tag:status.lschs.org,2005:Incident/126974342022-11-03T22:00:33-04:002022-11-03T22:00:35-04:00Phone System Upgrade<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:39</var> EDT</small><br><strong>Scheduled</strong> - A critical phone system upgrade will completed.</p>tag:status.lschs.org,2005:Incident/126117772022-10-25T12:03:57-04:002022-10-25T12:03:58-04:00Schoology Service Disruption<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and the site should be working normally. Schoology engineers are continuing to monitor performance on their end.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Identified</strong> - We are aware of Schoology’s current outage. Schoology’s Status Page shows that everything is operational but we have contacted their support. Some users have had success by refreshing the page. We will send along any updates as they come.</p>tag:status.lschs.org,2005:Incident/105659232022-07-19T13:12:33-04:002022-07-19T13:12:34-04:00WiFi Connection Issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:12</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved after updating Access Points to the latest firmware.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Investigating</strong> - We are aware of intermittent issues when attempting to connect to the "La Salle" WiFi network and are currently investigating a fix.</p>tag:status.lschs.org,2005:Incident/106270422022-07-19T13:11:08-04:002022-07-19T13:11:08-04:00FinalSite Login Issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:11</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved. Logging into the Student/Faculty portals as well as Finalsite will now use Single Sign-on (SSO) with Office 365, so the login process may have some visual differences. Please forward any error messages to support@lschs.org if any are received.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Investigating</strong> - We are aware of a wipe-spread issue with failed logins to FinalSite. We are working with FinalSite Support to find a fix and will roll out the fix as soon as it is found.</p>tag:status.lschs.org,2005:Incident/106281392022-07-18T20:01:41-04:002022-07-18T20:01:41-04:00Phone System Update Maintenance<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:48</var> EDT</small><br><strong>Scheduled</strong> - We will be performing an update to our phone system this evening. Phones on campus may experience intermittent outages during this time.</p>tag:status.lschs.org,2005:Incident/105659652022-07-13T16:00:38-04:002022-07-13T16:00:38-04:00Wireless Access Point Firmware Upgrade<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Scheduled</strong> - We will be upgrading the firmware on the Wireless Access Points throughout the campus starting at 3pm. Some users may experience brief loss of internet connection during this time.</p>tag:status.lschs.org,2005:Incident/105541312022-07-12T16:01:04-04:002022-07-12T16:01:04-04:00Network Upgrade<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Scheduled</strong> - Users on the 3rd floor of McLean and Kestler Halls could experience loss of internet connection for 5-10 minutes during this time.</p>tag:status.lschs.org,2005:Incident/105402262022-07-11T16:00:38-04:002022-07-11T16:00:39-04:00Network Upgrade<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>13:48</var> EDT</small><br><strong>Scheduled</strong> - Users on the 2nd and 3rd floor of McLean and Kestler Halls could experience loss of internet connection for 5-10 minutes during this time.</p>tag:status.lschs.org,2005:Incident/104731342022-07-05T16:16:41-04:002022-07-05T16:16:42-04:00Network Maintenance<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Scheduled</strong> - Users on the 1st floor of McLean and Kestler Halls may experience loss of internet connection for 5-10 minutes during this time.</p>tag:status.lschs.org,2005:Incident/104150642022-06-27T16:00:40-04:002022-06-27T16:00:41-04:00Network Upgrade<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Scheduled</strong> - Users on the 1st, 2nd, and 3rd floor of McLean and Kestler Halls could experience loss of internet connection for 5-10 minutes during this time.</p>tag:status.lschs.org,2005:Incident/96895892022-04-02T14:00:23-04:002022-04-02T14:00:24-04:00Network Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:32</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing network maintenance at this time impacting Alumni, Allinson, and Dunleavy Houses as well as the athletic wing of the main building. Users may experience temporary outages of internet and phone connectivity.</p>tag:status.lschs.org,2005:Incident/95739702022-03-19T04:00:26-04:002022-03-19T04:00:32-04:00Network Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>02:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing network maintenance at this time.</p>tag:status.lschs.org,2005:Incident/91791402022-01-27T17:00:30-05:002022-01-27T17:00:32-05:00Network Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:11</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:10</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance impacting the following buildings: Alumni, Allinson, Dunleavy, and David Center as well as the Athletic wing of the main building. During this time, there may be a brief internet connectivity outage in these areas.</p>tag:status.lschs.org,2005:Incident/90082322022-01-27T15:06:18-05:002022-01-27T15:06:18-05:00Website/Portal Outage<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:05</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> EST</small><br><strong>Investigating</strong> - Finalsite, La Salle's website provider, is experiencing intermittent outages impacting many of their websites including ours.</p>tag:status.lschs.org,2005:Incident/83097982021-10-25T10:24:15-04:002021-10-25T10:24:16-04:00Phone System<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Resolved</strong> - Incoming calls are now working.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>08:18</var> EDT</small><br><strong>Investigating</strong> - La Salle’s incoming phone system is currently down. We are working to resolve the issue and hope to have incoming phone service resolved momentarily.</p>tag:status.lschs.org,2005:Incident/82037762021-10-11T17:00:38-04:002021-10-11T17:00:40-04:00Network Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>11:32</var> EDT</small><br><strong>Scheduled</strong> - La Salle's network will be undergoing scheduled maintenance. During this time, network connectivity may be intermittent.</p>tag:status.lschs.org,2005:Incident/78028832021-08-20T16:21:11-04:002021-08-20T16:21:12-04:00Network Upgrade<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>19:12</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lschs.org,2005:Incident/76283922021-07-28T22:01:02-04:002021-07-28T22:01:03-04:00Network Switch Maintenance<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:03</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>18:52</var> EDT</small><br><strong>Scheduled</strong> - We will be upgrading the firmware on all Network Switches during this time. Please expect network-wide rolling outages. This firmware will help address critical stability and security concerns.</p>tag:status.lschs.org,2005:Incident/76006872021-07-28T11:41:41-04:002021-07-28T11:41:42-04:00Network Outage<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>11:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:53</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results. Connectivity has been restored but service may be degraded.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>16:33</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>