Portal Connectivity Issues

Incident Report for La Salle College High School

Resolved

This incident has been resolved.
Posted Dec 10, 2018 - 08:15 EST

Monitoring

Thanks for your patience today. The Ascendance, Radius and MyBackPack modules are operational at this time. We are continuing to monitor the connectivity issue to ensure the applications remain operational.
Posted Dec 07, 2018 - 18:10 EST

Update

Thanks for your continued patience. Our vendor, Senior Systems, is continuing to investigate the connectivity to Ascendance, Radius and My BackPack modules at this time. We will provide further updates as soon as possible.
Posted Dec 07, 2018 - 11:35 EST

Update

Senior Systems is investigating an outage in their data center. We will post more information as is it made available to us.
Posted Dec 07, 2018 - 07:58 EST

Investigating

Our portal and grade book vendor is in the process of investigating connectivity issues with the Ascendance and My BackPack modules at this time. This may be interrupting portal login or access to the grading/attendance system. We will provide further updates as soon as possible.
Posted Dec 07, 2018 - 06:53 EST
This incident affected: Academic Technology (PowerSchool, Community Portals).